Terms of Use

By using this website, entering your name or other information on this website, by registering as a member of this website, or by using any of the services provided by Haunted Escape you accept the terms of business set out on this page. This Agreement is made between Haunted Escape ("we", "us", "our") and "you", the "user".

Our services are provided solely for your personal and private use. Our content must not be used for any other purpose without our express written permission, this includes but is not limited to, text, logos, images and multimedia content.

Privacy & Personal Data

Please also read our Privacy Policy, which forms part of these terms. The Privacy Policy explains how we use any personal information that we receive about you and how we use cookies in order to provide our services. You can find this information in full by clicking here.

Use Of Uploaded Content

All content, media and information you upload to our server remains your property and how it is shared can be controlled by using your account settings. However, when granting us access to content or uploading any content or information, you authorise us a non-exclusive right to use, copy, publish, publicly display, reformat and distribute your content. Any public publication of your content will always be in line with your privacy settings and preferences. If you choose to remove your content, the rights granted above will automatically expire, however you acknowledge that we may retain archived copies of your content in back-up form.

Competitions & Giveaways

Any competition or giveaway run by us will be subject to the specific entry conditions stated on the entry page as well as these general competition terms of entry:
Eligible entrants must answer the qualifying question correctly.
If you are under the age of 16, permission from a parent or guardian must be provided before your prize can be shipped.
Limited to one free entry per person.
Prizes cannot be exchanged for cash or other alternatives.

Entry requires entrants to answer a skill-based question. Unless stated otherwise, competitions are limited to one entry per person through the primary root of entry, which is free of charge. However, where stated entrants may purchase additional entries. Free and paid for entries are treated in the same way and have an equal chance of winning.

In the event that the winner cannot be contacted for a period of more than 30 days the offer of the prize maybe retracted and another winner selected.


We use third party payment providers to process payments made for our services, including PayPal, which allows payment to be made via Visa, Mastercard, American Express, Pay by Mobile, and Maestro. These payment methods are subject to change at our discretion and the discretion of the third party payment provider.

By making a payment for our services, you confirm that you are authorised to use the payment method selected, and you authorise our designated payment processor to charge the full amount to the payment source you have identified for the transaction.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of the processing of your credit/debit card payment in accordance with your order. Once you have placed your order, you will receive a confirmation message on screen and via email. Please note that we cannot guarantee email delivery.

Discounts & Promotions

From time to time we may run promotional offers or offer discount via a voucher code. We reserve the right to cancel these promotions and withdraw voucher codes at any time without prior notice. Discount vouchers and promotions can be used to purchase an unlimited number of single games. Vouchers cannot be used when purchasing already discounted packages, such as bulk deals or multi-buys.

Refund Policy

Requests for refunds should be made within a resalable time of purchase (30 days). We are unable to process refunds after 60 days of the purchase date. Refunds are issued at our own discretion.

Registration & Security

Certain parts of our website may require you to register and provide personal data. By doing this, you agree that all data about is true, accurate, current and complete. You should endeavour to ensure that information is kept up-to-date after registration.

You will not use services which require registration or the submission of personal data if you are under 13-years-old.

While aliases, pseudonym and nicknames are acceptable usernames, you agree not to use the service to impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity. Should a situation arise where a third party claims ownerships of your username (e.g. a brand name or an established handle used elsewhere online), we reserve the right to reclaim your username for their use.

Acceptable Content

You agree that no materials of any kind submitted through your account or otherwise posted, transmitted, or shared by you on or through the service will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libelous, defamatory or otherwise unlawful material. All material must be compliant with UK law. You are solely responsible for the photos, profiles, messages, comments, posts, text, information, video that you upload, publish or display on our web pages. You may not upload content that you did not create or that you do not have permission to post. We will delete or remove (without notice) any content which we feel might be offensive, illegal or that violates the terms set out above.

Protecting Other Users

You are solely responsible for your interactions with other users. We reserve the right, but have no obligation, to monitor disputes between you and other users. You will not use any service offered by us to harvest or collect other users' content or information. You will not use any service provided by us to post unauthorised commercial or promotional messages. You will not upload, link to or share any malicious content. You will not threaten or harass any other users.


If you violate this agreement or use the service in any way which might risk or cause legal action to be taken on us, we may restrict or terminate your access, delete any content or information that you have uploaded to our server without notification.


We shall use our reasonable endeavours to make available to you at all times the server and the services but we shall not, in any event, be liable for interruptions of service or down time of the server. We do not guarantee that our services will always be timely, secure or free from bugs, viruses, errors and omissions. We reserve the right to suspend any services as a whole at any point without prior notice to our users. Use of any services offered by us is at you own risk. We can offer no guarantees as to its completeness or accuracy. We are not responsible for the content of external websites.

Limitation Of Liability

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

Mobile Service & Usage

There is no cost involved for using any of our mobile services or from viewing our web pages on a mobile device, but you should be aware of mobile data costs imposed by your mobile service provider. We are in no way liable for any data costs incurred for using our Service on a mobile device.

Changes To These Terms

To allow us to improve our services and to comply with changes to the law, we may occasionally need to make changes to these terms. It is recommend that you check these terms occasionally so that you are aware of changes. The date of the last revision is visible at the top of this page.


This agreement shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English courts.


"Services" means using our web pages or mobile web pages on our server (or a server operated by a third-party on our behalf), mobile applications or web applications and any other service or facility provided by us to you.

"Server" means the computer server equipment operated by us in connection with the provision of any service.

"Website" means the area on the server or any sever maintained for us allocated by us to you for use by you as a site on the Internet.